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With over years of experience, we are Sydney's leading Alterations and Tailoring company. We are highly regarded for our superior craftsmanship and award-winning customer service. Our passion for what we do and our reputation are important to us and we can assure you that you will be happy with the results whether you use our alterations or tailoring services. We are highly experienced tailors and are good at what we do and we understand that you want your garments to fit you correctly.
Topstitch Clothing Alterations & Tailoring is a VAT registered company with a comprehensive insurance policy that covers your garment whilst it is in our possession. We are proud to be a British company that complies with all rules and regulations to provide peace of mind to our clients.
All of our team are qualified Dressmakers or Tailors by trade. Despite being already qualified, the team have to undergo a rigorous Topstitch Clothing Alterations & Tailoring training programme to demonstrate they are qualified to perform work to our high standards. In addition, there is ongoing regular training, which helps them to master their skills.
We offer two main services: GARMENT ALTERATIONS SERVICE and BESPOKE TAILORING SERVICE.
Location: Based in 537-551 George ST, Sky View Shopping Plaza, Shop 14, Sydney NSW 2000, Australia our retail premises are situated within easy access.
Security: The premises have 24hr CCTV and a monitored alarm system.
There is no need to make an appointment if you want to have a fitting at our retail premises. However, if the alteration you require is extensive or a bridal alteration, we recommend that you contact us first so we can ensure you have our dedicated attention.
To book an appointment at our boutique, please complete the Contact Form by clicking on the link below or send an email to topstitchalterations.au@gmail.com
How long will it take? At the time of the appointment, we will advise how long your garment will take to alter. Our computer system will send you an automated text/email confirming your order number, and fitting or collection date. Once your item is ready to collect our system will automatically send you a text/email to let you know your order is ready. This means if we finish the work ahead of schedule you will have the option to collect your order sooner.
In urgent cases, a garment can be altered and returned to you the same day. Just let us know your requirements when you contact us.
All the fittings are undertaken by the person that will perform the alterations to your garment. We do not subcontract or pass the work onto another company. It is important to understand that the margin for error is sometimes just a millimetre. When we perform a fitting, especially if we are performing extensive alterations, it is important that you understand that more than one fitting may be required in order to achieve the perfect fit.
When we create your order at your first visit, our computer system will send you an automated text/email confirming your order number and fitting or collection date. Once your item is ready to collect, our system will automatically send you a text/email to let you know your order is ready. This means if we finish the work ahead of schedule you will have the option to collect your order sooner.
We believe in charging our customers fair and reasonable prices, therefore, we undertake regular research to ensure our rates are moderate. We appreciate that you would like to know in advance how much the costs are going to be but as garments can vary with regards to fabric, finishing, construction and detail we prefer that customers visit us so we can provide a free, accurate and no obligation quote. At your appointment, we will provide you with a breakdown of costs so you have a clear understanding of what you are being charged for and do our best to make sure we quote within your budget. Our Fair and Reasonable Price policy means that our customers receive the best possible service and outstanding quality workmanship, without having to pay premium prices.
We accept Cash, Apple Pay most Debit Cards and Credit cards including American Express.
We strongly advise all of our customers to try on garments before they collect them so we can ensure the fit is correct. We understand that sometimes it might not be possible for you try your garment before you collect and that is why we offer a 14-day guarantee policy to our customers. If once you have collected your garments, you find that the garments do not fit you as expected, you can bring them back within 14 days from the collection date stated on your receipt.
Once you have agreed what services Topstitch Clothing Alterations & Tailoring will carry out and paid a deposit or in full we reserve the right to charge a 15% cancellation fee in respect of the total cost of the services provided if the work has not begun. If the work has begun we are unable to offer a refund. Cancellation fees cover card fees for processing the original transaction, refund transaction and time spent taking the order and cancelling the order.
The customer is under an obligation to collect their garment/s within 90 days of the agreed collection date stated on their receipt. Uncollected items may be disposed of after 90 days after the agreed collection date stated on their order receipt. Topstitch Clothing Alterations & Tailoring in such event will take reasonable steps to contact the customer using the contact details provided at the time the order was placed. If we are unable to contact the customer we will not be held liable for any loss that the customer may suffer.
